These General Conditions of Contract (GTC) govern the distance sale of NFT Experience Tickets for home games of Parma Calcio 1913, carried out by Nodalblock S.L.U. (hereinafter known as “OARO”) in the name and on behalf of the organizer of the event as well as the contract for the provision of services, necessary and accessories for the sale of such NFT Experience Tickets, lent by OARO.
2. Scope of application:
2.1 The offer and sale on the Website
of OARO and Services constitute a distance contract governed by Chapter I,
Title III (articles 45 et seq.) of the Consumer Code and by Legislative Decree
9 April 2003, n. 70, containing the discipline of electronic commerce.
2.2 These GTC may be amended at any time. Any changes will be in force from the moment of their publication on the Site in the "Terms and conditions of purchase" section, present in the footer of each page of the Site. Users are therefore invited to regularly access the Site and to consult, before making any purchase, the most up-to-date version of the GTC.
2.3 The applicable GTC are those in force on the date of transmission of the purchase order for an Admission Pass. Before proceeding with the conclusion of the Contract, the user is required to carefully read all the information that OARO provides on the Site, both before and during the purchase procedure, and to examine and approve these GTC, by selecting the appropriate box made available to the user during the purchase procedure and before the conclusion of the Contract.
2.4 These GTC do not regulate the sale of products and/or services by parties other than OARO that are present on the Site through links, banners, or other hypertext links. Before conducting commercial transactions with these subjects, it is necessary to check their conditions of sale. OARO is not responsible for the provision of services and / or for the sale of products by such subjects. On the websites that can be consulted through these links, OARO does not conduct any control and / or monitoring. OARO is therefore not responsible for the contents of such sites or for any errors and / or omissions and / or violations of the law by them.
3. Purchases on the site
3.1 The purchase of NFT
Experience Tickets on the Site can only take place after registration on the
Site in the manner referred to in art. 4 below and is allowed both to users who
are Consumers and to users who do not hold this quality. Natural persons are
allowed to purchase only on condition that they are at least 18 years old.
3.2 OARO reserves the right to refuse or cancel orders that come from (i) a user with whom it has an ongoing legal dispute; (ii) by a user who has previously violated these GTC and/or the conditions and/or terms of the Contract; (iii) by a user who has been involved in fraud of any kind and, in particular, in fraud relating to credit card payments; (iv) by users who have issued false, invented, fantasy, incomplete or otherwise inaccurate identification data and / or in any way not corresponding to the truth or referred to third parties or who have not promptly sent OARO the documents requested by the same as part of the procedure referred to in Articles. 11.1.2 and 11.1.3 that follow or have sent you invalid documents; (v) by a user who has violated the prohibition referred to in art. 5.2 below.
4. Registration on the Site
4.1 Registration on the Site is
free. To register on the Site and create the relevant account, the user must
fill out the appropriate form, entering their personal data in the requested
form, as well as an e-mail address and password, and click on the
"REGISTER NOW" button. It is absolutely and strictly forbidden for
the user to enter, for the purpose of registration on the Site, personal data
of third parties, false, invented, fantasy data and/or, in any way, not
corresponding to the truth.
4.2 Each user can only take advantage of one registration on the Site. It is therefore absolutely and strictly forbidden for the user to create multiple accounts on the Site referable to the same person, natural and / or legal, and / or companies and / or bodies of any kind, also using data corresponding to the truth. In case of violation of this prohibition, without prejudice to the provisions of art. 4.2 above OARO reserves the right to close all accounts referable to the same person, natural and / or legal, and / or to the same company and / or to the same body. The user also undertakes to indemnify and hold harmless OARO from any damage, compensation obligation and/or sanction deriving from and/or in any way connected to the violation by the user of the prohibition referred to in this article 5.2.
4.3 Registration on the Site allows the user to conduct, among other things, the following activities: - check the status of the most recent orders and view the archive of all orders placed; - manage your personal data and modify them at any time; - change your password.
4.4 The registration credentials (e-mail address and password) allow the user to make purchases on the Site and to conduct, among others, the activities referred to in art. 4.3 above. They must therefore be preserved with extreme care and attention. Furthermore, they can only be used by the user and cannot be transferred to third parties. The user undertakes to keep them secret and to ensure that no third party has access to them.
4.5 The user guarantees that the
personal data provided to OAOR, during the registration procedure on the Site
or, at any other time and/or occasion of its relationship with TicketOne, are
complete, truthful and referred to the user and undertakes to hold TicketOne
harmless and indemnified from any damage, compensation obligation and/or
sanction deriving from and/or in any way connected to the violation by the user
of the guarantee referred to in this article and/ or the violation of the rules
on registration on the Site and / or on the conservation of registration
5. Information aimed at the conclusion of the contract
5.1 In accordance with Legislative Decree 9 April 2003, n. 70 containing provisions on electronic commerce, OAOR informs the user that:1. to conclude the purchase contract for an Entrance Ticket on the Site, the user must fill out an order form in electronic format and send it to OARO, electronically, following the instructions that will appear from time to time on the Site;2. if required, the order form must be sent within the maximum time indicated on the Site;3. the contract is concluded when the order form reaches the OARO server;4. before proceeding with the transmission of the order form, the user can identify and correct any data entry errors by following the instructions on the Site at the different stages of the purchase;5. once the order form has been registered, OARO will send the Customer, to the e-mail address indicated, the order confirmation containing: a summary of the general and particular conditions applicable to the contract, the essential information relating to the Ticket purchased, a detailed indication of the price, the means of payment used, the delivery costs and any additional costs, the delivery time as well as information relating to Customer Service contacts that the user can contact to request assistance and / or submit complaints. The order confirmation e-mail, which contains a link to the GTC, constitutes the confirmation of the contract concluded on a durable medium pursuant to art. 51, paragraph 7, Consumer Code; the Customer acknowledges and acknowledges that, by sending this e-mail, OARO has fulfilled the documentation obligations incumbent on it and that, therefore, the Customer is bound by the Contract and is, in particular, required to pay the Total Amount, regardless of receipt of the order confirmation e-mail, which depends on third parties and / or factors that are beyond the sphere of control of OARO (eg e-mail provider it uses the user);6. the order form will be filed in the OARO database for the time necessary for the execution of the same and, in any case, within the terms of the law.
5.2 In accordance with Law no. 145 of 20 December 2018, amending art. 1, paragraph 545 et seq. of Law 232/206 (Budget Law 2017), OARO informs the user that to conclude the purchase contract he must verify his telephone number using the validation code One Time Password (OTP), transmitted to him by SMS. This verification can be performed during registration, as indicated above in point 5.5, or during the processing of the first purchase order.
5.3 The languages available to users for the conclusion of the contract are Italian and English. Customer Service can communicate with users in the same languages.
6. Availability of NFT Experience Tickets
6.1 With regard to the NFT Experience Tickets that can be purchased through the Site, OARO reports, and the user acknowledges that, in relation to home games of Parma Calcio 1913: the package of NFT Experience Tickets that can be purchased through the Site (so-called Tickets) allotment is entirely determined by OARO.
6.2 NFT Experience tickets purchased through the site must be used by the individual purchasing the ticket. The ticket cannot under any circumstances be resold, gifted, or transferred to another individual.
7. Purchase Orders
7.1 The Contract is decisively conditional on non-payment of the Total Amount. If such payment does not take place, the contract will therefore be considered terminated by right. Of this termination and the consequent cancellation of the order, the user will be immediately notified immediately after the transmission of the order, through the Site.
7.2 The ownership of the NFT Experience Tickets will be transferred to the user at the time of conclusion of the Contract. In the case of home delivery and/or collection at the Event Site, the risk of loss or damage to the NFT Experience Tickets, for reasons not attributable to OARO, will be transferred to the user when the user or a third party designated by him and other than the carrier, physically comes into possession of the NFT Experience Tickets.
7.3 In order to send an order for an
Admission Ticket through the Site, the user must carefully read and approve, by
selecting the appropriate box made available to him during the purchase
process, these GTC.
8. Payment methods
Payment of NFT Experience Tickets purchased through the Site can be made using the payment methods indicated in the following paragraphs and/or any additional ones indicated on the Site itself. OARO reserves the right to apply, for security reasons, limitations and exclusions to the payment instruments that can be used by the Customer for the payment of the Entrance NFT Experience Tickets. Payment instruments not available in relation to a specific order and/or a specific Ticket will not be viewable and/or selectable by the user during the purchase process. In case of termination of the Sales Contract and in any other case of reimbursement, for any reason, the amount of the refund will be credited to the same means of payment used by the Customer for the initial transaction; If this is not possible, the refund will be made by bank transfer. OARO will ask the Customer for the bank details necessary to make the refund.
9. Payment by credit card
9.1 Payment for NFT Experience Tickets purchased on the Site can be made using credit cards. The credit cards accepted are indicated on the left side of the home page of the Site and in the "Payment" phase of the purchase process. The charge of the Total Amount due by the user to OARO is made at the time of transmission of the order.
10. Method of collection and
delivery of the NFT Experience Tickets The delivery of the
10.1 Delivery via digital ticket to be loaded onto your smartphone ("E-ticket").
10.2 The access control system will authorize the entry of only 1 Ticket equivalent to one single barcode. Any copies and / or fraud resulting from improper use of the same will be prosecuted according to law and not attributable to OARO or the Organizer. The Organizer will not allow access to any duplicate NFT Experience Tickets under any circumstances.
11.1 The Admission Ticket is an admission ticket exclusively for the Event for which it was issued, for the individual it is issued to, on the day and time indicated therein. The Organizer has the right to refuse access to the Event Location for irregularities of the Entry Ticket and to conduct checks on the person for security reasons. If it appears that the Ticket has been stolen, duplicated, or obtained in contrast with these GTC and / or the law, the Holder of the Entrance Ticket may not be authorized by the Organizer to access the Event Place or may be forced to abandon it. If the Admission Ticket has been lost, in the same way, access to the Event Place will not be allowed. In any case, OARO will not replace the Ticket if it is lost, lost, deteriorated, damaged, or destroyed or if the Ticket has been stolen or is even partially illegible as presented by the Customer not perfectly intact.
11.2 OARO may at any time cancel, at the request of the Organizer and/or the authorities responsible for the protection of public order and safety, for technical and/or organizational reasons other than those referred to in art. 12 below and, therefore, in the context of an Event that is not canceled, an Entrance Ticket already issued or a purchase order relating to an Entry Ticket already made. In this case, the Customer will be entitled to a refund of the Total Amount paid, including the Pre-sale, Service Fees, and Additional Charges.
12.1 OARO, as a mere supplier of the OARO Services, as well as a subject acting in the name and on behalf of the Organizer in relation to the sale of NFT Experience Tickets, is not, in any case, responsible for any postponement or cancellation of the Event by the Organizer. In case of postponement or cancellation of the Event by the Organizer, OARO will communicate to the Customer, in the name and on behalf of the Organizer, the initiatives taken by the Organizer in relation to the refund or replacement of the NFT Experience Tickets relating to the postponed or canceled Event.
13.4 The refund will be made by crediting the credit card or other payment method used by the Customer during the purchase.
13.5 NFT Experience Tickets for cancelled Events cannot be exchanged for NFT Experience Tickets for other Events.
14. Limitations of liability and rights of OARO
14.1 Except in the case of willful misconduct or gross negligence, OARO cannot be held responsible for expenses and damages, direct and indirect, of any nature, suffered by the Customer in relation to the sale of NFT Experience Tickets.
14.2 OARO reserves the right to withdraw, modify, suspend, or interrupt any function or service rendered by the same in relation to the sale of NFT Experience Tickets, where this is necessary or appropriate for technical and / or organizational reasons, without prejudice to the fulfillment of any Contract already concluded.
15.1 NFT Experience Tickets may not be
resold for consideration, gifted, or transferred. NFT Experience Tickets must
be used by the individual purchasing the ticket.
15.2 Furthermore, the NFT Experience Tickets cannot constitute the prize of prize events, falling or not falling within the scope of application of Presidential Decree 430/2001 or other prize or promotional initiatives (such as, by way of example, competitions or lotteries. The Customer declares that he will not use the NFT Experience Tickets in violation of this provision and undertakes to hold OARO harmless and indemnified from any damage that may derive from the violation of this warranty.
16. Applicable Law and Jurisdiction
16.1 The Contract is subject to Italian law. This is without prejudice to the application to Consumer users who do not have their habitual residence in Italy of any more favorable and mandatory provisions provided for by the law of the country in which they have their habitual residence.
16.2 It is recalled that in the case of a Consumer user, for any dispute relating to the application, execution, and interpretation of these GTC or the Contract, the court of the place where the user resides or has elected domicile is competent.
17. Alternative Dispute Resolution and Netcomm21.1
Dispute Resolution pursuant to art. 141-sexies, paragraph III, Consumer Code, OARO
informs the Consumer user that, in the event that he has submitted a complaint
to OARO, as a result of which, however, it has not been possible to resolve the
dispute that has arisen, OARO will
provide him with information on the Alternative Dispute Resolution body or
bodies for the out-of-court resolution of disputes relating to obligations
arising from a contract concluded on the basis of these GTC (cc.dd. ADR
entities, as indicated in Articles. 141-bis et seq. of the Consumer Code),
specifying whether it intends to make use of these bodies to resolve the
17.1 OARO also informs the Consumer user that a European platform for the online resolution of consumer disputes (so-called ODR platform) has been established. The ODR platform is accessible at the following address http://ec.europa.eu/consumers/odr/ . Through the ODR platform, the Consumer can consult the list of ADR entities, find the link to the website of each of them and start an online dispute resolution procedure in which he is involved.
17.2 Finally, OARO informs the Consumer user that, if he has submitted a complaint to OARO, but has not been satisfied with the outcome of the same or has not received a response within the period referred to in art. 19.2 above or, in any case, within 30 days, may initiate the joint conciliation procedure established by the Netcomm Consortium and the Consumer Associations, to which OARO adheres. The user can find more information on this procedure as well as the link to the relevant regulation at http://www.consorzionetcomm.it/Spazio_Consumatori/Conciliazione-Paritetica/Conciliazione-Paritetica.kl . The Consumer user can send the request for participation in the Netcomm joint conciliation exclusively by fax, to the number 02/87181126 or, by e-mail, to the firstname.lastname@example.org address. 21.4
The user who resides in a member state of the European Union other than Italy, may also access, for any dispute relating to the application, execution and interpretation of these GTC, the European procedure established for small claims, by Council Regulation (EC) no. 861/2007 of 11 July 2007, provided that the value of the dispute does not exceed, excluding interest, fees and expenses, Euro 2.000,00. The text of the regulation can be found on the website www.eur-lex.europa.eu21.5 In any case, the rights of Consumer users to appeal to the competent ordinary judge for the dispute arising from these GTC or from the Contract are reserved, whatever the outcome of the out-of-court settlement procedure as well as the possibility, if the conditions are met, to promote an out-of-court resolution of disputes relating to consumer relationships. using procedures referred to in Part V, Title II-bis of the Consumer Code.